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PLIPLI LTD – PRIVACY POLICY

Last Updated: 11.04.2026

This privacy policy explains how Plipli Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website:
www.plipli.auction

  1. WHO WE ARE

Plipli Ltd is the data controller responsible for your personal data.

Registered Address:
73 Church Street
Hartlepool
TS24 7DN

Email: help@plipli.auction

We are committed to protecting your personal data and handling it transparently.

  1. WHAT DATA WE COLLECT

We may collect and process the following categories of personal data:

Information you provide directly

  • Full name 
  • Username/login details 
  • Billing and delivery address 
  • Email address 
  • Phone number 
  • Payment information (processed securely via third-party providers) 
  • Proof of identity and age (where required) 
  • Communication records (emails, messages, support queries) 
  • Feedback and survey responses 

Auction-related information

  • Bidding history 
  • Purchase history 
  • Delivery and collection details 
  • Proof of eligibility for restricted items 

Technical and usage data

  • IP address 
  • Device and browser type 
  • Location data (approximate) 
  • Website usage (pages viewed, clicks, time on site) 
  • Login activity 

Information from third parties

  • Payment providers (e.g. Stripe, PayPal) 
  • Delivery providers 
  • Identity verification tools 
  • Analytics providers (e.g. Google) 
  1. HOW WE COLLECT YOUR DATA

We collect data through:

  • Account registration 
  • Bidding and purchasing activity 
  • Forms and enquiries 
  • Customer support interactions 
  • Automated technologies (cookies, analytics tools) 
  • Third-party integrations (payments, delivery, verification) 
  1. WHY WE USE YOUR DATA

We process your data for the following reasons:

To perform a contract

  • Register your account 
  • Process bids and purchases 
  • Take payment 
  • Arrange delivery or collection 
  • Provide customer support 

For legitimate business interests

  • Improve platform performance 
  • Analyse user behaviour 
  • Prevent fraud and abuse 
  • Enforce our Terms & Conditions 
  • Recover unpaid debts 
  • Maintain platform security 

For legal obligations

  • Identity verification (age-restricted items) 
  • Fraud prevention 
  • Accounting and tax compliance 
  • Regulatory compliance 

Marketing (where applicable)

  • Send relevant updates or offers 
  • Improve targeting and advertising 

You can opt out at any time.

  1. HOW LONG WE KEEP YOUR DATA

We retain personal data only as long as necessary, including:

  • Up to 6 years for legal, tax, and accounting purposes 
  • Longer where required for disputes or legal claims 
  1. MARKETING

You may receive marketing if:

  • You have opted in, or 
  • You are an existing customer and have not opted out 

You can unsubscribe at any time via:

  • Email link 
  • Account settings 
  • Contacting us directly 

We may advertise via platforms such as:

  • Meta (Facebook / Instagram) 
  • TikTok 
  • YouTube 
  1. WHO WE SHARE YOUR DATA WITH

We may share your data with:

  • Payment providers (Stripe, PayPal) 
  • Delivery and logistics companies 
  • IT and platform providers 
  • Email and marketing systems 
  • Identity verification providers 
  • Professional advisers (legal, accounting) 
  • Government and regulatory bodies (where required) 

We only share data necessary to perform services.

  1. INTERNATIONAL TRANSFERS

Some service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards, including:

  • UK-approved data transfer agreements 
  • Adequate protection standards 
  1. DATA SECURITY

We use appropriate technical and organisational measures to protect your data, including:

  • Secure servers 
  • Encrypted data transmission 
  • Access controls 
  • Password protection 

However, no system is completely secure. You are responsible for keeping your login credentials safe.

  1. YOUR RIGHTS

You have the right to:

  • Access your data 
  • Correct inaccurate data 
  • Request deletion 
  • Restrict processing 
  • Object to processing 
  • Request data transfer 
  • Withdraw consent (where applicable) 

To exercise your rights, contact:
help@plipli.auction

We will respond within 1 month where possible.

  1. COOKIES

We use cookies to:

  • Improve site functionality 
  • Analyse usage 
  • Personalise your experience 

You can control cookies via your browser settings.

A full cookie policy will be available on our website.

  1. THIRD-PARTY LINKS

Our website may contain links to third-party sites.
We are not responsible for their privacy policies.

  1. CHANGES TO THIS POLICY

We may update this policy at any time.
Updates will be posted on the website.

  1. CONTACT & COMPLAINTS

If you have any concerns about how we handle your data:

Email: help@plipli.auction

You also have the right to complain to the
Information Commissioner's Office (ICO).