FAQ's
Registering And Bidding
How Do I Register for Plipli?
To register on the Plipli website, so that you can bid and win with us, you will need to fill in our online registration form and accept our terms and conditions.
Here is the link for the registration: www.plipli.auction/register
How Do I Bid On Plipli?
Once you have registered an account with us you can enter the online auctions and bid.
You can search for a particular item, look at lots at particular sites or just browse the sales we have available at the time.
The process is simple:
Click on the item you wish to bid on.
It will show you the minimum next bid.
How Do I Increase My Max Bid?
How Do I Change My Details?
Viewing And Product Information
Can I Get A Condition Report?
We are unable to provide condition reports, however we will do our very best to update the lot description with more details and/or extra photos.
Do All Auctioned Items Work?
If an item is not working, we will list this in the description. Our lots originate from many sources including: customer returns, bankruptcy & repossessions, via clients from online retailers to Insolvency Practitioners & Receivers. There are no warranties or guarantees.
Are The Items New, Or Second-Hand?
Lots in our sale can be new, second-hand, returns, salvaged, ex-display, or coming from other various backgrounds. This will be listed in the item description to allow all customers to make decisions.
Can The Items Be Returned?
How Can I Find A Specific Item?
You can either search for any particular items using the search bar at the top of the page. You can also filter by lot types/categories through the Auctions page.
Delivery
Are Items Collection Or Delivery?
All of our items are sold via our online auction, meaning that no collection option is available. All items are shipped via Royal Mail.
Can I Use A Different Shipping Adress Other Than My Payment Address?
Yes, this is possible during the checkout process.
How Long Is Will It Take To Receive My Goods?
We aim for 24 - 48 hour delivery, but, due to the nature of the business, delivery on certain items can take up to 7 working days. Please be patient, we’re an auction site, so can be at the mercy of the seller on occasion.
Invoices & Payments
How Will I Get An Invoice?
On winning an auction, you will be emailed automatically (please check your junk folder), with the next steps required.
How Do I Make Payment?
If you have won an auction, you will be prompted via email to complete the transaction via our online checkout. You can save time by having card details on file prior to bidding.
My Payment Will Not Go Through / Problems with Billing
If you are experiencing payment issues, please contact us at help@plipli.auction using the email address you used to participate in a PliPli auction.
Can I Cancel My Invoice & Payment?
Outstanding payments must be paid within the specified deadline. All customers agree to this at the point of bidding.
Charges
What Additional Charges Do I Need To Pay?
A 20% buyers premium, as well as 20% VAT are charged on all items available via Plipli's online auctions.
What Is The Buyer's Premium?
In auctions, the buyer's premium is a charge in addition to the hammer price (i.e. the winning bid amount) of an auction item, or lot, which covers the sales costs of the auction house. The winning bidder is required to pay both the hammer price and the 20% buyer’s premium + VAT.
Will I Incur Storage Fees?
Items that miss the payment deadline may incur storage fees by the site. We recommend you pay for your won lots within the deadlines clearly stated to avoid these fees.
What Are Delivery Charges?
We now offer various forms of delivery. Each auction states which method of delivery is available for that particular sale. The price of delivery per lot is clearly stated within the listing on the website.